for client companies

Borderless Platform Terms

There is no separate service agreement to sign on top of this. This document is the agreement for the platform, and it is written to be read rather than filed.

What this document is

These are the Borderless Platform Terms. They set out the relationship between you and Borderless, what we do with your data, and how hours become money.
They are written to be read. There is no separate service agreement to sign on top of this — this document is the agreement for the platform.
Version 2026-09-15. The version you accept is stored with your acceptance and you can read it again at any time from your dashboard.

You created this account yourself

You opened the Borderless signup page and created this account. Nobody at Borderless has engaged you and no client has asked for you.
Accepting these terms creates no engagement, no assignment, no rate and no promise of work. It gives you an account and nothing else.
You cannot log billable hours or be paid until Borderless places you with a client. When that happens the engagement — the client, your role, your rate and your start date — appears in your dashboard before it begins, and you will be asked to confirm it there.
Anything said in a conversation, a call or a message before today is not part of this agreement. What binds us is this document and the engagement you are later shown.
If you are here because somebody told you to sign up, stop and ask them for an invitation instead. An invitation carries your engagement with it; a self-created account does not, and the two are easy to confuse later.

What this is, and what it is not

Borderless engages the contractor and places them with you. You contract with Borderless, not with the contractor.
The contractor is not your employee and does not become one through this platform.
These platform terms cover your use of the platform. The commercial agreement with your company — scope, rates, fee and notice — is separate and is what governs the engagement itself.

Hours, invoices and the fee

A cycle runs from the 26th of one month to the 25th of the next. It is invoiced after it closes, on the payment terms agreed with your company.
The figures you see are the contractor's logged hours with your company's management fee applied. You are never shown the rate Borderless pays the contractor.
Hours come from two trackers during the changeover: Clockify for history, the Borderless tracker from 26 September 2026. A day logged in both is counted once, and every row shows both figures so you can take the total apart.
Each contractor has an expected monthly total — working days at eight hours, less approved leave. You are told when somebody passes it. That notice is information for your planning; it is not a request for approval and nothing is held pending your answer.
An issued invoice is never edited. A correction is a credit note with its own number, so the invoice series has no unexplained gaps.
An invoice is settled when payment reaches us. Marking an invoice paid inside the platform is done by Borderless from the payment record, not by you.

What you may see, and what you may do with it

You see your team's names, roles, countries, logged hours, leave and what those hours cost you.
You do not see their identity documents, tax classification, home address, date of birth or the rate Borderless pays them. That is between Borderless and the contractor.
What you do see is personal data about real people. Use it to run the engagement and nothing else, and keep it inside your company.
Do not approach a contractor to engage them directly outside Borderless during the engagement or for six months after it ends, unless we agree in writing.

What the contractor makes

Work produced for you in the course of an engagement belongs to you once it is paid for.
What the contractor knew, owned or built beforehand stays theirs.

Ending an engagement

Ending is requested through the platform and is a decision, not a switch: hours already logged are still billed, and the cycle in progress is completed and invoiced.
Notice is what your commercial agreement states.

Your account

The account is yours and is not to be shared. The password is set by you; Borderless never has it and cannot read it.
Keep the email address on the account current. Everything that matters — an invitation, a statement to approve, a notice that your hours have gone past the expected total — is sent there.
A Borderless administrator can look at the platform through your account to help you or to investigate a problem. That view is read-only: nothing can be signed, submitted, approved or logged as you. Every one of those views is recorded.

Your data, and who sees it

What we hold: your name, contact details, address, date of birth, nationality and country, the government identity document you upload, your tax identification where you give it, your bank or payment details, your engagement terms, your logged hours and your leave.
Why we hold it: to place you with a client, to work out what you are owed, to pay you, to invoice the client, and to meet the tax and record-keeping rules of the countries involved.
Identity documents are held encrypted and are reachable only by Borderless staff whose role grants it. A client never sees them.
What a client sees about you: your name, your role, your country, the hours you logged for them, your leave for their planning, and what those hours cost them. A client does not see the rate Borderless pays you, your identity document, your tax classification, your address or your date of birth.
What we never do: sell your data, or hand it to anyone outside Borderless and your own client except where a law or a tax authority requires it, or where a service we use to run the platform needs it to do its job — hosting, email delivery, and payment processing.
You may ask for a copy of what we hold about you, ask for a correction, or ask us to delete it. Some records have to be kept after you leave — invoices, payment records and tax documents — for as long as the law requires.
After an engagement ends we keep your record so we can answer questions about past work and payments. You can ask us to close it, and what remains is the financial record we are required to keep.

Confidentiality

Anything you learn about a client, their customers, their systems or their plans through this platform is confidential. Do not repeat it, publish it, or use it for anything other than the work.
This survives the engagement. It still applies after you stop working with that client and after you stop using Borderless.
It does not cover anything that is already public, or anything you knew before, or anything a court or regulator requires you to disclose.

Changes to these terms

These terms carry a version, and the version you accepted is stored with your acceptance. You can always read the exact version you agreed to.
When we publish a new version we tell you and ask you to accept it. We do not treat carrying on using the platform as agreement to a version you have never been shown.
A change never applies backwards. Work already logged, money already owed and cycles already closed are settled under the version that was in force at the time.

Law, disputes and contact

Borderless is a United States company based in Albuquerque, New Mexico. These terms are governed by the laws of the State of New Mexico, and the state and federal courts sitting in Bernalillo County, New Mexico have jurisdiction.
Nothing here removes a protection that the law of the country you live in gives you and does not allow to be waived. Where the two genuinely conflict on such a protection, your own country's law wins.
If something is wrong — a rate, an hour, a payment, a document — raise it with us first and in writing. Most of what looks like a dispute is a number nobody has checked together yet.
Contact: hello@borderlesshr.com.

Version 2026-09-15. The version you accepted is stored with your acceptance; you can read it again from your dashboard at any time.